ZL Personnel - TUO/IT Personnel

User Services is a branch of the Information Technology Department.

Who serves the Taylor community as the Director of User Services,

overseeing all User Services (Help Desk area) personnel?

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User Services Analysts provide IT support on questions that are beyond the scope of the Help Desk student techs. They also sometimes cover the Help Desk in the absence of a student tech.

Which of the following are User Services Analysts?

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Taylor University offers online courses and programs for residential students,

high school students, graduate students, and the general public.

Who is the Director of Online Learning & Instructional Technology?

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Taylor University offers online courses and programs for residential students,

high school students, graduate students, and the general public.

Who is the Taylor Online Office Manager?

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While Nussbaum is under construction, we have several IT personnel in the building in addition to those on the User Services team (Help Desk area). Among them, there are two Infrastructure Systems Analysts located in ZON 111 and 112. Learn their names and faces. You may need to connect visitors with them, or even just say hi in passing. Click their pictures below.

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Answer explanation

Brent Gerig

Infrastructure Systems Analyst

Brad Whatley

Infrastructure Systems Analyst

The Director of Infrastructure & Support (CISO) was relocated to ZON 114 during the Nussbaum renovation. You might not interact with this person personally. However, you should at least recognize his name and know where his office so you can direct patrons to him if/when necessary.

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The following IT personnel are sharing ZON 025 during the Nussbaum renovation. You might not ever need to take anyone to their temporary office, but seeing their names and faces will hopefully help you learn who we have in the building. It might even allow you to greet them by name as you pass them. Look at the pictures and names below, then choose each answer for a freebie correct answer on this quiz.

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Answer explanation

Scott Wohlfarth

Lead System Administrator/

Database Administrator

Ann Winans

Data Systems Analyst/Developer

Luis Ruiz

Enterprise App Systems Analyst

Joy Bagley

Reporting Analyst/Developer

Taylor's Senior Director of Strategic Analytics & Insights is also from IT and located on the lower level of the Library. He works with Taylor data, all sorts, and puts it into formats that the rest of us can understand and see trends in. Again, you might not ever interact with him, but know his name and where his temporary office is, just in case you need to connect someone with him.

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The following two IT personnel, a Data Systems Analyst/Developer and a SalesForce Infrastructure Analyst, were relocated to the Library and are currently using ZON 023 as an office.

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Answer explanation

Kristi Reprogle

Data Systems Analyst/Developer

Jeff Bieber

SalesForce Infrastructure