EVENTO COLOMBIA
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Professional Development
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La metodología ROI de CX recoge o genera un solo dato, expresado en porcentaje.
VERDADERO
FALSO
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un programa con unos beneficios monetarios de 200.000 dólares y una inversión de 100.000 dólares se traduce en un ROI del 200%.
VERDADERO
FALSO
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La metodología ROI de CX (ROW) es una herramienta para fortalecer y mejorar programas, proyectos y procesos de CX.
VERDADERO
FALSO
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Después de revisar un estudio detallado del impacto del ROI, los altos ejecutivos suelen exigir estudios de ROI en todos los programas de CX.
VERDADERO
FALSO
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Aunque puede ser una estimación aproximada, siempre es posible aislar los efectos de un programa de CX en los datos de impacto.
VERDADERO
FALSO
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un programa de CX que cueste 100 dólares por cliente, diseñado para 100 clientes, es un programa ideal para un estudio del ROI.
VERDADERO
FALSO
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Los datos siempre pueden convertirse de forma creíble en valor monetario.
VERDADERO
FALSO
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