Quiz 4

It's a deliver status that shows the courier has seen the order and should be ready to drive soon. ​

• Unassigned

  
  

• Assigned

• Viewed

  
  

• In transit to Partner

  
  

This is the original time the customer has been informed they will receive the order​

• Expected Delivery Time​

  
  

• Delivery Slack

• Estimated Courier Arrival​

• Collected to Delivered Time​

The main tool used by Live Support Team in tracking the order status and updates.

• GetVoucher

• Order Management

• Live Ops

• Tracking tab

This is a restaurant type that make use of Delivery Couriers to deliver customer orders from the restaurant straight to the customer’s place.

• Marketplace

• Self Delivery

• Self-Serve

• Menulog Delivery Service (MDS) / Delco

The difference between the Expected Delivery Time and Estimated Courier Arrival time. ​

• Collected to Delivered Time​

• Placed to Deliver Time​

• Collect to Deliver Slack​

• Delivery Slack

This is a delivery status that shows courier has accepted the order and is on it's way to collect the order from the restaurant.

• Collected

• Assigned

• In transit to restaurant​

• Parked at the restaurant​

This is where you will see the time spent by the courier to collect the food from the restaurant​.

• Courier Chat

• Courier Hold​

• Tracking

• Change Log

This is made when there is a need to do any follow up with the courier or provide assistance to the Partner and customers.

• Courier Chat

• Tracking

• Change Log

• Actions

This is where we can view any changes to the order made by Restaurant, Customer Care through Live Ops or the system.

• Courier Chat

• Tracking

• Change Log

• Actions

The total time the courier took to deliver the food after collecting it from the restaurant.​

• Placed to Deliver Time

• Collected to Delivered Time

• Change Log

• Collect to Deliver Slack