OPERATIONS MANAGEMENT

It is the management of the processes that produces or deliver goods and services

• OPERATION MANAGEMENT

• SERVICE OPERATIONS MANAGEMENT

• SERVITIZATION

An organization makes a decision regarding its market and the custoemrs within those arkets it intends to target

• Market based approach

• Resource based approach

An organization makes a decision regarding its market and the custoemrs within those arkets it intends to target

• Market based approach

• Resource based approach

used to help reach the full potential of employees

• Job design

• Marketing

• Research and Development

the operations manager will have the responsibility for managing resources involved in the manufacturing process

• operations manager

• logistics manager

• marketing manager

steam engine (James Watt)

• 1790

• 1767

• 1776

1776

• o   use of interchangeable parts (Eli Whitney)

• time study and the invention of moving assembly line which is first used by Henry Ford in 1913 (Frederick Taylor

• division of labor; led to the move to volume production (Adam Smith)

use of interchangeable parts (Eli Whitney)

• 1790

• 1919

• 1960’s

provided by steam power; was combined with the use of low-skilled labor (people were given small simple tasks using the concept of division of labor) to produce standard parts in high volumes, which could be assembled into products

• Servitization

• Mechanization

• Service

time study and the invention of moving assembly line which is first used by Henry Ford in 1913 (Frederick Taylor

• 1914-1919 (WWI

• 1911

• 1790