Servant Leadership

What is one way a leader can serve their employee?

• Offer to help with their challenges

• Offer to transfer them to another department

• Give them a paid day off

• Give them a raise

Answer explanation

A. Servant leadership focuses on the desire to serve the employee.  Leaders can help serve their employees by offering their help and assistance with the employee’s challenges or problems. 

Servant leaders must have the ___ to serve their employees?

• Obligation

• Desire

• Responsibility

• Indifference

Answer explanation

B. Servant leadership is based on the desire for a leader to serve their employees.  If the leader does not have the desire, but instead feels as though they are obligated or forced to care, they will not be successful.

When a leader shares the power, it can make the employees feel what?

• Ignored

• Valued

• Pressured

• Overworked

Answer explanation

B. When a leader is able to share the power with their employees, it can make the employees feel more empowered and valued in their job.  It makes the employees feel as though they are part of the team.

What is one way a leader can share the power?

• Give more time off

• Offer Incentives

• Deliver constructive criticism

• Delegate tasks

Answer explanation

D. One way a leader can share the power with their employees is to delegate tasks for them to complete.  It shows the leader has trust in their abilities and that they can take part in the work.

A leader should focus on the ___ of their employees.

• Productivity

• Absences

• Goals

• Complaints

Answer explanation

C. One part of being a servant leader is focusing on the employee’s goals and challenges.  By focusing on the employee’s goals, the leader shows they are able to put their employees first and put their needs first.

A leader should strive to develop what with their employees?

• Personal relationships

• Productivity goals

• Discipline policy

• Communication rules

Answer explanation

A. In order to put their employees first, a leader should strive to develop personal relationships with their employees.  A leader should make themselves familiar with their team and know their goals, hopes and ambitions.

Why should a leader help their employees grow?

• It makes them look good

• It benefits the whole team

• It causes employees to be more competitive

• It is part of their job requirement

Answer explanation

B. When a leader encourages their employees and help them grow, they become more confident and successful.  When employees work better, they work better together, which benefits the entire team.

What is one way a leader can help their employees grow?

• Transfer them to another department

• Give feedback

• Give them more time off work

• Micromanage the team

Answer explanation

B. A servant leader should want to help their employees grow in their job.  One way a leader can do this is to give helpful feedback to the employee, both positive and negative, so the employee can learn from any mistake and build confidence from their achievements.

Servant leadership focuses on the growth and development of ___.

• The company

• The manager

• Employees

• The public

Answer explanation

C. Servant leadership is a business philosophy that emphasizes that a leader, be it a manager or supervisor, focuses on the growth and development of their employees and promotes employee success.

It is a leader's responsibility to guide their ____ on the right path.

• Business

• Followers

• Product

• Company

Answer explanation

B. It is a leader’s responsibility to guide their followers on the right path.