QAQC Methodologies

Which of the following is NOT a core principle of Total Quality Management (TQM)?

• Continuous improvement

• Focus on defect prevention

• Departmental isolation

• Customer satisfaction

Answer explanation

• TQM emphasizes a company-wide approach to quality, where all departments work together to achieve customer satisfaction. Departmental isolation, where departments function independently, contradicts this principle.

• Continuous improvement (a), defect prevention (b), and customer satisfaction (d) are all central tenets of TQM.

What is the DMAIC methodology in Six Sigma?

• Define, Measure, Analyze, Implement, Control

• Do, Measure, Analyze, Implement, Close

• Design, Measure, Analyze, Improve, Control

• Develop, Measure, Analyze, Implement, Communicate

What is the primary goal of Six Sigma?

• To reduce defects and variations in processes

• To increase production speed

• To reduce employee turnover

• To improve customer service

What does the "Six Sigma" in Six Sigma methodology refer to?

• The six stages of process improvement

• The maximum level of defects allowed

• The number of teams involved in project implementation

• The six key metrics to measure process performance

What is the role of a Green Belt in a Six Sigma project?

• To lead the project team and make key decisions

• To assist Black Belts and provide support in project implementation

• To oversee the entire Six Sigma program within the organization

• To define the project goals and objectives

Which of the following is a key principle of Six Sigma methodology?

• Continuous improvement

• Quick fixes for immediate results

• Ignoring customer feedback

• Overlooking process variations

What is the main focus of Total Quality Management (TQM)?

• Continuous improvement

• Defect prevention

• Employee training

• Cost reduction

What is the purpose of the Control phase in the DMAIC methodology?

• To identify root causes of issues

• To implement solutions and monitor performance

• To analyze data and develop hypotheses

• To define project goals and objectives

What is the significance of the Voice of the Customer (VOC) in Six Sigma?

• It represents the opinions of the project team

• It helps in defining customer requirements and expectations

• It focuses on internal process improvements

• It is not relevant in Six Sigma methodology

What is the significance of the SIPOC diagram in Six Sigma methodology?

• To identify key stakeholders in the project

• To map out the process steps and inputs/outputs

• To analyze data and develop hypotheses

• To define project goals and objectives