Customer Service Quiz

Customer Service Quiz

University

5 Qs

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Customer Service Quiz

Customer Service Quiz

Assessment

Quiz

Social Studies

University

Hard

Created by

Change Express

FREE Resource

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a key element of effective communication

ACTIVE LISTENING

EMPATHY

SOFT SKILLS

BODY LANGUAGE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Types of communication

Verbal, Non verbal, visual , written.

Verbal, non verbal,, listening , speaking

Verbal, visual, non verbal, creative.

Verbal, non verbal, visual, body language.

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

_____ of US customers say that ineffective customer service is their top frustration

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Learn from experience ?

Work with the customer to find a resolution to their problem. Depending on the situation, this may involve offering a refund, a replacement product, or providing additional assistance to resolve their issue.

Maintain a positive attitude and focus on finding a solution rather than dwelling on the problem. Assure the customer that you're committed to resolving their issue and ensuring their satisfaction

Accept responsibility for the problem, regardless of who is at fault. Avoid making excuses or blaming others, as this can further escalate the situation. Instead, focus on finding a solution.

Once the issue has been resolved, follow up with the customer to ensure that they are satisfied with the outcome. This shows that you value their feedback and are dedicated to providing excellent customer service

Use the interaction as an opportunity to learn and improve your customer service skills. Reflect on what went well and what could have been handled better, and use this knowledge to better serve future customers.

5.

OPEN ENDED QUESTION

3 mins • 1 pt

From your daily experience What would it be your recommendation to improve our Customer service process?

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