QUIZ 2

This app allows us to create cases to different departments, and show the list of authorized persons in a particular restaurant.

• The Fridge

• Authorized Person App

• Disposition List

• Burger App

(SD Order): The customer requested to cancel an order on the same day and prefers to have a card refund. When you checked Adyen the payment status is Authorised. What is the TAT of the refund?

• The funds will be back on their account within 3-5 business day

• The funds will be back on their account within within 24 hours..

• The funds will be back on their account by tomorrow.

• The funds will be back on their account within within 24-48 hours.

How much is the maximum amount of the voucher which does not need any approval from any Team Lead?

• $50 and below

• $10 Goodwill

• $55 and up

• $80 and up

What are the 3 primary verification questions for Visitors?

• Name on the Order, Email Address, Order Number

• Order Number, Phone Number, Email Address

• Name on the Order, Phone Number, Order Number

• Email Address, Delivery Address, Order Value

It allows the customer to receive real-time updates on the status of their order.

• Email Notification

• Call Notification

• Push Notification

• SMS Notification

(True or False): There is no need for us to contact the restaurant if the order is requested to be canceled in less than 5 minutes.

• True

• False

(True or False): Angelica contacted us about her order from The Darling Pizzeria because it's been late for more than 30 minutes. The agent called the restaurant and was informed that the driver is already on its way and will be at the customer's address in 5 minutes. The agent relayed that information to Angelica and proactively offered a $5.00 voucher as compensation for the delay. The agent provided the right assistance and resolution.

• True

• False

SD (Cash Order): Liza contacted us complaining that the courier did not give him his change. The agent offered a voucher to refund his change. The agent followed the correct process.

• True

• False

(True or False) SD Order: Marco placed an order using his Menulog App and realized that he mistakenly selected the wrong items. He decided to cancel the order since it's not yet paid because he used the cash payment method. He contacted us to request the cancellation of the order and the agent immediately process the said request and offered a voucher as a refund. He was so happy and give the agent a CSAT score. The agent successfully followed the process with a great resolution.

• True

• False

How many hours will the phone masked be active?

• 6 hours

• Unlimited

• 1 hour

• 24 hours