A manager is booting a tablet that has Windows 10 installed. The boot process is currently working on the following step: The Windows kernel takes over the boot process. What is the next step that will happen in the boot process?

NTOSKRNL.EXE starts the login file called WINLOGON.EXE.

Which statement is correct about installing a 32-bit operating system on a x64 architecture?

The OS will always make use of all the RAM available.

This combination will provide better security.

The OS can address more than 128 GB of memory.

What is the purpose of "branching" in high-level programming languages?

to have a series of control flow statements

to add sequential programming code

to add programming code that links to another application

to add a different programming language to existing code

An IT technician is troubleshooting a file error on an employee laptop. While working in the system files directory, the technician notices that the User Account Control (UAC) box appears requesting a password. What should the IT technician do next?

Call the employee and ask the employee to come to the IT department to enter the necessary credentials.

Call the employee and apologize for the delay in repairs and request the administrator password over the phone.

Shutdown the laptop and email the employee with a request for the administrator account password of the supervisor.

Shutdown the laptop, boot it from a bootable CD/USB, and modify the system files to complete the repair.

When performing computer forensics what is required to prove a chain of custody?

proper documentation procedures

What is the best definition of personally identifiable information (PII)?

Data that is collected by businesses to distinguish identities of individuals.

Data that is collected from servers and websites for anonymous browsing.

Data that is collected by businesses to track the digital behavior of consumers.

Data that is collected from servers and web browsers using cookies in order to track a consumer.

A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?

Determine whether the customer would prefer to receive the instructions in another form, such as emailed, illustrated written instructions.

Explain to the customer that it is a simple task and ask the customer to try it again.

Ask the customer to find someone with more experience to perform the task.

Tell the customer that another technician will explain the task .

What two roles or tasks are associated with level two technicians? (Choose two.)

gathering diagnostic information from a customer computer

remotely updating drivers and software on customer computers

prioritizing incoming calls according to their severity

escalating a trouble ticket to a higher level technician

gathering customer information to initiate a work order

What are two potential risks that could result from rooting or jailbreaking a mobile device? (Choose two.)

not properly creating or maintaining sandboxing features

enabling app access to the root directory

allowing the user interface to be extensively customized

enabling features that are disabled by a cellular carrier

Which two operations can help prevent a mobile device from being tracked without permission? (Choose two.)

Disable or remove apps that allow connections to the GPS.

Turn off the GPS when not in use.

Use a VPN connection whenever possible.

Set the device to connect only to known WiFi networks.

Set the device to not store credentials.

What two tasks should be done regularly to preserve the security and integrity of data and applications on mobile devices. (Choose two.)

Ensure that the operating system software and applications contain the latest updates.

Back up user data on a regular basis.

Unmount all unused disk partitions.

Use airplane mode if you are accessing the Internet at an open Wi-Fi site.

Password protect iTunes or Google Play accounts.

A help desk technician notices an increased number of calls relating to the performance of computers located at the manufacturing plant. The technician believes that botnets are causing the issue. What are two purposes of botnets? (Choose two.)

to transmit viruses or spam to computers on the same network

to gain access to the restricted part of the operating system

to record any and all keystrokes

to withhold access to a computer or files until money has been paid

What is a recommended best practice for a technician who must perform tasks that require administrative access?

Use a standard account with limited permissions, and then use the Run as Administrator option to perform the task that requires elevated privileges.

Log off the computer and then log in with an account with administrator privileges.

Ask the current user to log off, restart the computer, and then log in with the administrator account.

Prevent the computer from contacting the network authentication server by disabling the network card and then log in with an administrator account.

What is the next troubleshooting step after a theory of probable cause has been established?

Test the theory to determine cause.

Document findings and outcomes.

After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?

Check for the latest OS patches and updates.

Gather information from a number of sources to clearly identify the problem.

Talk with the user to determine the cause of the problem.

Document the problem and the procedures performed to solve it.

A technician is troubleshooting an employee laptop that has a wired network connectivity issue. The laptop can connect to the internet when used inside the office but cannot connect to the network when used in a research lab. The company uses DHCP in the office but does not use DHCP in the research lab. How can the technician address this issue?

Implement an Alternate Configuration IPv4 address on the laptop.

Modify the DNS server IPv4 address on the laptop.

Adjust the default gateway IPv4 address on the laptop.

Modify the proxy settings used on the laptop.

A user is trying to execute a file using elevated permission. The user right-clicks the file, chooses Run as Administrator, and chooses Yes in the User Account Control (UAC) window. The operation fails. What is the reason?

The user is not a member of the administrator group.

The UAC does not have the elevated privileges option.

The login password of the user is invalid.

The directory housing the file is read-only.

Which statement is true regarding mobile devices using the Wireless Wide Area Network (WWAN)?

They require an adapter to link to a cellular provider’s network through the nearest base station or transmitter.

They require a 64-bit operating system.

They can only be connected through external WWAN USB adapters.

The bandwidth available over WWAN connections is fixed and is independent of the technologies supported by the adapter and the transmitter.

A user has submitted a trouble ticket stating that their computer is showing the error "BOOTMGR is missing". The IT technician replicates the error and finds that it occurs after the POST of this Windows 10 machine. What are two possible solutions for this problem? (Choose two.)

Run chkdsk /F /R from the recovery console.

Restore BOOTMGR using the Windows Recovery Environment.

Run the bootrec /fixboot command.

Use the last known good configuration to boot the computer.

A network technician is troubleshooting a DHCP issue for a user and has requested assistance from a senior technician. The senior technician provides the graphic to illustrate configuration options. What is the purpose of the Alternate Configuration feature?

It allows an administrator to configure an alternative IP address for the PC to use if it is unable to contact a DHCP server.

It allows an administrator to choose a secondary network interface card (NIC) for the PC to use if it is having difficulty contacting a DHCP server.

It allows an administrator to specify the IP address of a DHCP server when a PC is having trouble receiving an IP address dynamically.

It allows an administrator to change the MAC address of the PC in order to receive another IP address from a DHCP server.

A technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?

Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC.

Uninstall and reinstall the device using device manager.

Restart the Windows Update services.

Refer to the exhibit. In what situation would a technician use this tab?

Level two technicians usually respond to the "down calls" as they may be able to resolve them faster.

Level two technicians are usually more knowledgeable about technology than the level one technicians are.

Level two technicians prepare a work order and escalate it to a level one technician if a problem cannot be resolved within ten minutes.

Level one technicians usually work on the problems that require opening up the computer case.

Level two technicians are often referred to as "incident screeners," and level one technicians are often referred to as "product specialists."

CPMT Practice

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Other

Professional Development

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47 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An instructor is discussing facts about different mobile device operating software. The instructor states: "The start voice control function can be performed with the home button." To which OS does this relate: iOS, Android, or both?

both

Android

iOS

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the default file system used during a fresh installation of Windows 10?

FAT32

NTFS

FAT16

HPFS

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An accountant is booting a PC that has Windows 10 installed. The boot process is currently working on the following step: BIOS locates and reads the configuration settings that are stored in the CMOS memory. What is the next step that will happen in the boot process?

The code in the boot sector is executed and the control of the boot process is given to Windows Boot Manager.

Winload uses the path specified in BOOTMGR to find the boot partition.

WinLoad loads two files that make up the core of Windows: NTOSKRNL.EXE and HAL.DLL.

The BIOS boots the computer using the first drive that contains a valid boot sector.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A network administrator is tasked with deployment of Windows 10 Pro for a large number of new PCs in the company. The administrator uses a PC to perform a base installation together with standard company applications. The PC is tested to be fully functional. Which tool must the administrator use to remove all computer and user specific information before building a deployable image from the disk?

Unattended.bat

Ntoskrnl.exe

Windows Easy Transfer

Sysprep.exe

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A technician is attempting to create multiple partitions on a hard disk that is using the boot sector standard that supports a maximum partition size of 2TB. What is the maximum number of primary partitions allowed per hard drive?

128

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a possible situation when it might be necessary to boot Windows 10 from a bootable recovery USB device?

to disable background services

to partition the hard drive

to repair the operating system

to delete registry keys

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool is available to transfer user data and settings from an old Windows 10 PC to a new Windows 10 PC?

Windows User Manager

User State Migration tool

Windows Easy Transfer

Windows Upgrade Advisor

Windows Upgrade Assistant

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CPMT Practice

An instructor is discussing facts about different mobile device operating software. The instructor states: "The start voice control function can be performed with the home button." To which OS does this relate: iOS, Android, or both?

What is the default file system used during a fresh installation of Windows 10?

An accountant is booting a PC that has Windows 10 installed. The boot process is currently working on the following step: BIOS locates and reads the configuration settings that are stored in the CMOS memory. What is the next step that will happen in the boot process?

A technician is attempting to create multiple partitions on a hard disk that is using the boot sector standard that supports a maximum partition size of 2TB. What is the maximum number of primary partitions allowed per hard drive?

What is a possible situation when it might be necessary to boot Windows 10 from a bootable recovery USB device?

Which tool is available to transfer user data and settings from an old Windows 10 PC to a new Windows 10 PC?

A manager is booting a tablet that has Windows 10 installed. The boot process is currently working on the following step: The Windows kernel takes over the boot process. What is the next step that will happen in the boot process?

Which statement is correct about installing a 32-bit operating system on a x64 architecture?

A technician has just purchased a new Windows 10 PC and wants to transfer selected files, folders, profiles, and applications from the old Windows PC. What tool or utility does Microsoft recommend to do this?

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