HElP111 Chapter 3 Quiz

Which of the following is not a skill required on the Front Line of Service Desk?

• Business Skills

• Self-Management Skills

• Technical Skills

• Soft Skills

• Soccer Skills

Answer explanation

Companies look for people who:

´Genuinely enjoy helping other people

´ Work well with others

Training is used to develop needed technical or customer service skills

Required skills include

´Business skills

´Technical skills

´Soft skills

´Self-management skills

True of False, ´Business Skills, is the ability to understand and speak the language of business and the ability to analyze and solve business problems'

• True

• False

Answer explanation

Business skills are the abilities and knowledge needed to perform tasks and achieve objectives in a business environment. They are essential for anyone who wants to succeed in the working world, regardless of their specific job title or industry.

True or False, ´Computer literacy skills are expected

Even for entry-level positions'

• True

• False

Answer explanation

In today's workplace, most tasks involve interacting with computers and digital tools in some way. Even basic positions require using email, navigating the internet, and using common software programs

which of the following is not a characteristics of a successful team?

• Constant Conflicts and Disruptions

• Effective Communication

• Ability to collaborate

• Sense of Commitment

• Consensus Sought and Seached

Answer explanation

Characteristics of a successful team, and of successful team players, include:

´Ability to collaborate

´Effective communication

´Enhanced capability

´Consensus sought and reached

´Sense of commitment

What are the key differences between the role of a Level One Analyst and a Level One Specialist?

Which Skill do you want to cultivate the Most?

• Business Skills

• Self-Management Skills

• Soft Skills

• Technical Skills