Princ. of Mgt_Communication

Good communication occurs only when the recipient ________.

• A) agrees with the sender's message

• B) acknowledges the message

• C) understands the speaker's meaning

• D) makes eye contact with the speaker

________ consists of all the patterns, networks, and systems of communication within an organization.

• A) The grapevine

• B) Interpersonal communication

• C) Organizational communication

• D) Formal communication

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.

• A) manage

• B) motivate

• C) provide a release for emotional expression

• D) persuade

During the communication process, the message is converted to a symbolic form. This process is called ________.

• A) decoding

• B) encoding

• C) feedback

• D) symbolizing

Which one of the following is true for the communication process?

• A) The decoding process takes place within the channel.

• B) Noise cannot affect the encoding of the message

• C) Encoding takes place before the message reaches the medium.

• D) The sender decodes the message and then transmits it.

The process through which the symbols of a message are translated by the receiver into a form that (s)he can understand is called ________.

• A) decoding

• B) encoding

• C) reinstating

• D) feedback

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.

• A) screens

• B) filters

• C) distractors

• D) noise

Ahmad has prepared a memorandum explaining the objectives of the work team. Some of the production workers have come to George to ask for clarification about the memorandum. This represents the ________ aspect of the communication process.

• A) noise

• B) channeling

• C) filtering

• D) feedback

Shazreen has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successful. Shazreen is using communication to ________.

• A) inspire

• B) motivate

• C) control

• D) manipulate

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

• A) Downward

• B) Horizontal

• C) Vertical

• D) Upward