Unit 4- Telephone Technologies

Unit 4- Telephone Technologies

9th - 12th Grade

25 Qs

quiz-placeholder

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Unit 4- Telephone Technologies

Unit 4- Telephone Technologies

Assessment

Passage

Biology

9th - 12th Grade

Medium

Created by

Kelly Brandon

Used 1+ times

FREE Resource

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a common feature in medical offices for handling telephone calls?

Fax Machines

Answering Services

Pagers

Public Address Systems

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main advantage of using headsets in a medical office?

Enhances privacy

Reduces office noise

Improves call quality

Allows hands-free operation

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why should cell phones be used cautiously in healthcare settings?

They can interfere with medical equipment

They are expensive to use

Their signals can be intercepted

They are not reliable

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of Automatic Routing Units (ARUs) in healthcare agencies?

To record patient consultations

To answer multiple calls simultaneously

To make appointments

To encrypt patient information

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should the outgoing message of a voicemail include in case of emergencies?

A warning to not leave messages

An alternate number to use

Instructions to call back later

A brief advertisement

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do callers perceive the use of voicemail in a medical office?

As innovative

As professional

As efficient

As impersonal

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key advantage of using an answering service?

It uses advanced technology

It can diagnose patients

It is cheaper than voicemail

Patients can speak to a human

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