What is a common feature in medical offices for handling telephone calls?
Unit 4- Telephone Technologies

Passage
•
Biology
•
9th - 12th Grade
•
Medium
Kelly Brandon
Used 1+ times
FREE Resource
25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fax Machines
Answering Services
Pagers
Public Address Systems
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main advantage of using headsets in a medical office?
Enhances privacy
Reduces office noise
Improves call quality
Allows hands-free operation
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why should cell phones be used cautiously in healthcare settings?
They can interfere with medical equipment
They are expensive to use
Their signals can be intercepted
They are not reliable
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of Automatic Routing Units (ARUs) in healthcare agencies?
To record patient consultations
To answer multiple calls simultaneously
To make appointments
To encrypt patient information
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should the outgoing message of a voicemail include in case of emergencies?
A warning to not leave messages
An alternate number to use
Instructions to call back later
A brief advertisement
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do callers perceive the use of voicemail in a medical office?
As innovative
As professional
As efficient
As impersonal
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key advantage of using an answering service?
It uses advanced technology
It can diagnose patients
It is cheaper than voicemail
Patients can speak to a human
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