*CEL - RRS Review 5/6/2024

If you need to ask about specific stateroom layout and if it will accommodate more than 1 Play Yards, you would need to email the Access Department

• False

• True

Under QMS, RRS has the empowerment to waive cancellation charges for death of immediately family member. What would be an alternative solution(s) other than waiving penalty?

• Listen, empathize and offer a change of sailing with no change fee/penalty

• Offer to issue a Future Cruise Credit for a future credit.

Unused onboard credit issued under the Best Price Guarantee program _____ be refunded at the end of the sailing to the guest credit card on their SeaPass account.

(a)  

• will not
• will

Taking ownership means you are responsible for seeing the call/issue through until callers concerns are resolved.

• True

• False

When protecting the commission on a reservation, the system will give you an error if you reduce the cruise fare prior to protecting the commission.

• True

• False

What is a more helpful and appropriate way to say- "I am not able to....."

• " Unfortunately, all we will be able to do is..."

• "I would be happy to offer you...."

• " I am truly sorry; however, I am not able to..."

• "I understand, but i am not able to ..."

From the reservation system, you will click on _________ when releasing a family stateroom.

(a)  

• Specific Cabin Avail Maint
• All Cabin Availability
• Specific Cabin Inquiry
• Cabin Status

Enter the 3 letter status code you will see when a family stateroom is available but not in general inventory?

If a travel partner needs to change credit cards on a reservation, you need to take the new payment first, prior to refunding the original credit card.

• True

• False

What is the three letter special faring code used when applying price protection for the accessible stateroom price protection policy?

• ACS

• APP

• ASF

• PPT