Workforce planning at British Gas Services

British Gas is part of which of the following groups?

• 
• 
• 
• 

Which is not one of the Human Resource Management processes that ensure BGS has the right people to execute its business plan?

• Planning

• Recruitment and selection

• Training

• Motivation - Financial and non-financial rewards

• Interview

_______ is the business function that focuses on the people aspects of an organization. It ensures the efficient management of people in the business. It is responsible for ensuring that an organization has the right people to deliver its overall business plan.

• Workforce planning

• Recruitment and selection

• Human resource management

• Training

Any organization needs good employees who have the right skills to achieve the company’s _______ and _______.

• aims; objectives

• mission; vision

• general value; own value

• business ethic; business culture

BGS seeks to retain people by offering _______

• both financial and nonfinancial benefits

• just financial

• just nonfinancial

• none of these

Workforce planning is the process of assessing a company’s current and future labor needs.

• True

• False

What campaign has BGS run to dispel the misconception that only men can become good engineers?

• Dream Crazier

• Art by Women

• Georgina and the Dragon

• The Expiry Date

Recruitment is the most important function within BGS.

• True

• False

_______ are personal skills that are likely to affect the customer experience when someone is working in the field. British Gas engineers need to show courtesy and politeness, for example. 

• interpersonal skills

• life skills

• behavioral communication skills

• observation skills

Core competencies involve

• team working

• interpersonal skills

• motivation and responding to change

• all are correct