Seller Upskill Training

Are you ready?

• No

• ermmm

• Yup!

• 50/50

Select the Correct Reason Code for MY - Content (Non GI) (Select All Applied)

• Penalty Point [Appeal]

• Pending / Under Review / Blacklisted

• Misleading Price/Price Spam Cases

• IPR/Counterfeit Cases/ Censoring

What is Currency symbol?

How Can a Seller Submit Penalty Appeal?

• Contact CS Shopee

• Seller Centre

• Seller Education Hub

How to check if qualify to join the Preferred+ Seller Programme?

The FIRST (1) Case Criteria Checklist for Overcharged Shipping Fee (OSF) is ESCROW PAID

• NO

• YES

Seller : CB orders

Order Status: Completed (1st March 2024)
The seller is inquiring about why Parcel has delivered but has not yet received payment?

• 1. Advice seller that payment will be released within 3-5 working days (excluding weekends and public holidays)

• 1. Escalate to “MY - L3 Logistics (General)” in IHS

• 1. Advice seller that payment will be released within 1-3 working days (excluding weekends and public holidays)

How to Report an Infringement of Intellectual Property (IP) Rights? (Select All Applied)

• • Only the copyright owner, trademark owner, patent owner, or legally authorised personnel can report listings for Intellectual Property (IP) infringement

• • Report an infringement of Intellectual Property (IP) rights via the Shopee Brand Intellectual Property (IP) Portal

• Contact CS Shopee

How many photos can be added into one listing?

• can add 10 photos (including cover photos) and also add one photo for each variations.

• can add 9 photos (including cover photos) and also add one photo for each variations.

• can add 9 photos (including cover photos) and also add 2 photo for each variations.

1. How do I check my penalty points?

• Fill up the form

• Seller Centre

• Contact CS Shopee