Org Behavior Exam 2

The psychological response to demands when there is something at stake for the individual, and where coping with these demands would tax or exceed the individual’s capacity or resources

• anxiety
• relaxation
• happiness
• stress

Demands that cause the stress response

• Strains

• Stressors

• Stress

• Daily Hassles

Negative consequences of the stress response

• Stress

• Strains

• stressors

A theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals

• Transactional Theory of Stress

• Value Percept Theory

• Role Conflict

• Affective Events Theory

Evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being

• Secondary Appraisal

• Sabotage

• Primary Appraisal

• Primary Prevention

Job demands that are not appraised as being stressful

• Benign job demands

• Distress
• Eustress
• Hindrance stressors

Stressors that tend to be appraised as thwarting progress toward growth and achievement

• Hindrances or setbacks
• Facilitators or encouragements
• Distractions or diversions
• Hindrance Stressors

Stressors that tend to be appraised as opportunities for growth and achievement

• Distress
• Strains

• Hindrance Stressors

• Challenge Stressors

When others have conflicting expectations of what an individual needs to do

• negative life events

• Role ambiguity

• Role conflict

• Role overload

When an individual has a lack of direction and information about what needs to be done

• Certainty
• Clarity
• role conflict

• Role ambiguity