Understanding Conflict Resolution

What is conflict resolution?

• Avoiding any disagreement

• Finding a peaceful solution to a disagreement

• Winning an argument

• Ignoring problems

Why is active listening important in resolving conflicts?

• It helps to make the conversation longer

• It allows you to ignore the other person's point of view

• It ensures you understand the other person's perspective

• It helps you to interrupt more effectively

Which of the following is a good strategy for conflict resolution?

• Blaming the other person

• Talking over the other person

• Finding common ground

• Avoiding the conversation

What does it mean to "compromise" in a conflict?

• One person gets their way, and the other does not

• Both parties give up something to reach a solution

• The conflict is ignored

• The conflict is resolved in favor of the person with more power

How can expressing your feelings help in resolving a conflict?

• It can make the other person feel guilty

• It can escalate the conflict

• It helps the other person understand your perspective

• It is not helpful in conflict resolution

What role does empathy play in resolving conflicts?

• It is not important

• It allows you to see the conflict from the other person's point of view

• It makes the conflict worse

• It helps you win the argument

Why is it important to stay calm during a conflict?

• It makes the other person more upset

• It helps in thinking clearly and finding a solution

• It shows that you don't care about the conflict

• It is not important to stay calm

What is the first step in resolving a conflict?

• Deciding who is right and who is wrong

• Ignoring the problem

• Identifying the problem

• Telling everyone about the conflict

How can setting ground rules be helpful before discussing a conflict?

• It can make the discussion more complicated

• It ensures that the conversation is respectful

• It is not helpful

• It allows one person to control the conversation

What is NOT a benefit of resolving conflicts?

• Improved relationships

• Better understanding of each other

• Increased stress

• Finding solutions that work for everyone