Communication10

What information is usually provided in the heading of a letter?

• The firm's name, address, and email address

• The firm's name, address, and website URL

• The firm's name, address, and fax number

• The firm's name, address, and telephone numbers

How should the date be written in a letter?

• 23 July 2017

• 23rd July 2017

• All of the above

• July 23, 2017

What is the purpose of the reference in a letter?

• To indicate the urgency of the letter

• To identify the sender of the letter

• To enable quick and easy future references

• To provide additional contact information

How should individuals be addressed in the inside address of a letter?

• Using 'Mrs' for all women

• Using 'Mr' for men and 'Miss' for unmarried women

• Using 'Ms' for all women

• Using first names only

Where should the salutation be written in a letter?

• Below the inside address

• Above the inside address

• Next to the signature

• On the back of the envelope

What is the body of the letter?

• The closing paragraph

• The main paragraph

• The opening paragraph

• All of the above

Which is a common salutation used in business correspondence?

• Hello

• Dear Sir

• Hi there

• Goodbye

What is the purpose of the complimentary close in a letter?

• To end the letter politely

• To provide additional information

• To request a response

• To indicate the urgency of the letter

Where should the signature be placed in a letter?

• Below the complimentary close

• Next to the salutation

• Above the date

• On the back of the envelope

What should be done if a letter contains enclosures?

• Send the enclosures separately

• Attach the enclosures to the back of the envelope

• Ignore the enclosures

• Mention the enclosures after the inside address