TRAINING GRID 03.01

In which reservation should the card be for incidentals?

• GUEST ACCOUNT

• ZZ ACCOUNT

What categories are important to observe for the Front Desk area?

• Intent to Recommend

• Staff Service

• Elite Appreciation

• Cleanliness

How many hotels does WL have in the USA?

• 336

• 334

• 335

• 333

In which reservation must the rate be zero for Marriott Rewards Reservations?

• ZZ ACCOUNT

• GUEST ACCOUNT

What is the correction code in PMS?

What code should be added on line 22 for tax exemption?

• T5

• T6

• TE

• TX

What is one of the documents required for tax exemption?

• ST-105

• ST-1005

• ST-1008

• ST-1008

What reservation should you close with the word OSTAT?

• ZZ ACCOUNT

• GUEST ACCOUNT

For tax exemption you need a copy of the guest's driver's license

• TRUE

• FALSE

What is the adjustment code in PMS?