Day 2 Training

How has the training been so far?

Where do we access all of our tools?

• AMEX Email

• Softphone folder

• PC

• Quick Connect

What phone app do we need to log into Workday?

• Instagram

• Workday

• Facebook

• Myspace

What does our "Customer First" consist of?

• Easy

• Expand

• Recognize

• Solve

What is the correct E-Start code for BREAK?

How long will you be in the DM call channel?

• 30 days

• 60 days

• 90 days

• 5 days

Where did we need to upload our picture?

• Zimbra

• Webex

• Workday

• QuickConnect

What is the correct E-Start code when punching in for the first time?

When did American Express begin?

• 1874

• 1861

• 1850

• 1837

What tool do we take calls from?

• GPSA

• GSP

• WDE

• Workday