Chapter 6 - Online Retailing & Services

What is the largest and most rapidly expanding part of the economy of advanced industrial nations?

• Financial services

• Insurance

• Real estate

• Service sector

Which industry group includes business services such as consulting and marketing?

• Insurance

• Business services

• Real estate

• Health services

What are the major sectors of the online travel market?

• Airline tickets, Hotel reservations, Car rentals

• Airline tickets, Hotel reservations, Cruises/tours

• Airline tickets, Car rentals, Cruises/tours

• Hotel reservations, Car rentals, Cruises/tours

What is the main function of social networks and online communities?

• Online polling

• Storage

• Network discovery

• Profiles

What is the market leader in online auction sites?

• Alibaba

• eBay

• Amazon

• Etsy

What type of auction uses a clock that displays a starting price and ticks down until a buyer stops it?

• Group buying auctions

• Name Your Own Price Auctions

• English auction

• Traditional Dutch auction

What is the benefit of online auctions related to price transparency?

• Buyers increase their purchases as prices fall

• Buyers can find sellers from anywhere around the globe

• Prices do not descend and are fixed

• Public internet auctions allow everyone in the world to see the asking and bidding prices for items

What is the main reason consumers are attracted to online financial sites?

• Desire to access expert advice

• Desire to save time and access information

• Desire to get personalized financial services

• Desire to save money

What is the major deterrent for consumers using online financial services?

• Fears about security and confidentiality

• High service fees

• Lack of customer support

• Limited financial product options

What is the main reason for the rapid expansion of e-commerce services in the area of finance, insurance, real estate, travel, and job placement?

• Ability to provide reliable, fast communication

• All of the above

• Ability to collect, store and disseminate high value information

• Ability to offer personalized and customized service