uNIT 3 BGE

What is the ultimate aim of business protocols?

• To create a positive working environment

• To increase productivity

• To avoid confrontation and disharmony

• To build expertise in the field

What is the difference between business protocol and business etiquette?

• Business protocol is more formal, while business etiquette is more relaxed

• Business protocol is about communication, while business etiquette is about teamwork

• Business protocol is about time management, while business etiquette is about resource coordination

• There is no difference between business protocol and business etiquette

What is the objective of business etiquette?

• To ensure that people are treated with respect

• To avoid confrontation and disharmony

• To increase productivity

• To create a positive working environment

What are the four types of business etiquette briefly described in the text?

• Workplace Etiquette, Table Manners, Communication Etiquette, Professional Etiquette

• Workplace Etiquette, Table Manners, Communication Etiquette, Travel Etiquette

• Workplace Etiquette, Table Manners, Communication Etiquette, Meeting Etiquette

• Workplace Etiquette, Table Manners, Communication Etiquette, Decision Making Etiquette

What is professionalism?

• Behaviour that goes beyond what an ordinary person would have

• Behaviour that is not important in the workplace

• Behaviour that is only required in certain industries

• Behaviour that is more relaxed and informal

What are the attributes that identify and define a professional?

• Specialised knowledge, Competency, Dishonesty and integrity, Accountability

• Specialised knowledge, Competency, Honesty and integrity, Accountability

• Specialised knowledge, Competency, Responsibility, Accountability

• Specialised knowledge, Competency, Decision making, Accountability

What is the goal of self-regulation?

• To gain control over one's emotions

• To gain control over one's behaviour and life

• To gain control over one's colleagues

• To gain control over one's work environment

What is the importance of looking the part in the travel industry?

• To create a relaxed and informal atmosphere for passengers

• To show that the staff are not very well suited to their role

• To demonstrate that the staff are not professional

• To assure passengers that the staff are experienced and can handle their travel documents

What is one strategy to maintain professionalism in the workplace?

• Monopolising the discussion in meetings

• Being unprepared at the start of the day

• Being rude to colleagues

• Avoiding time wasters

What is the difference between accountability and responsibility?

• There is no difference between accountability and responsibility

• Accountability is about executing the job duty, while responsibility is about reporting back

• Accountability is not important in the workplace

• Accountability is about reporting back, while responsibility is about executing the job duty