Hospitality and Tourism Trivia

What does the word "hospitality" mean?

• a) Being in a hospital

• b) Providing a warm welcome and good service

• c) Hosting a party

4. How would you handle a situation where a customer is unhappy with the service?

• a) Ignore them

• b) Listen to their concerns and try to find a solution

• c) Argue with them

5. How can you make customers feel special and valued?

• a) Ignore them

• b) Personalize the service and show appreciation

• c) Ask them to leave

Which is not part of greeting:

• Bye-Bye

• Hello - Hi!

  Welcome! - "Welcome!"

• Good morning! - "Good morning!"

• Good afternoon! - "Good afternoon!"

• Good evening! - "Good evening!"

Which is not a part of asking for help?

• • Can you help me? - "Can you help me?"

• • I'm lost. - "I'm lost."

• • Where is...? - "Where is...?"

• • Excuse me. - "Excuse me."

• Thank you

Which is not a part of Giving Directions?

• • "Go straight."

• • "Turn left."

• • "Turn right."

• "Turn back."

• "Go home."

Which is not a part of Offering Assistance?

• • "Can I help you find your way around?"

• • "Do you need any information or directions?"

• "You are welcome!"

• • "Is there anything you're looking for?"

Which of the following gestures is considered rude when used excessively during a conversation?

• • a) Nodding

• • b) Pointing

• • c) Smiling

What does a smiling receptionist signify in this image?

• • a) Tiredness

• • b) A welcoming atmosphere

• • c) Annoyance

What does this image represent in hospitality?

• • a) messy room

• • b) clean and well-organized room

• • c) A construction site