topic 12

What is the process by which a person exerts influence over others and inspires, motivates and directs their activities to achieve group or organizational goals?

• Legitimacy

• Leadership

• Coercion

• Expertise

What is the term used for an individual who is able to exert influence over other people to help achieve group or organizational goals?

• Leader

• Employee

• Manager

• Supervisor

What is the specific way in which a manager chooses to influence others called?

• Decision-making style

• Leadership style

• Communication style

• Management style

Which type of power is based on special knowledge, skills, and expertise that the leader possesses?

• Legitimate power

• Expert power

• Reward power

• Coercive power

What is the process of giving employees at all levels the authority to make decisions, be responsible for their outcomes, improve quality, and cut costs called?

• Control

• Authorization

• Empowerment

• Delegation

Which model of leadership focuses on identifying personal characteristics that produce effective leadership?

• Contingency model

• Behavioral model

• Trait model

• Transformational model

What is the term used for the behavior indicating that a manager trusts, respects, and cares about employees?

• Initiating structure

• Consideration

• Directive behavior

• Supportive behavior

According to Fiedler's contingency model, what is the extent to which followers like, trust, and are loyal to their leader called?

• Task structure

• Position power

• Leader-member relations

• Leader style

What is the term used for the leadership that motivates employees by rewarding them for high performance and reprimanding them for low performance?

• Transformational leadership

• Transactional leadership

• Charismatic leadership

• Servant leadership

What is the term used for the ability of a leader to make employees aware of their own needs for personal growth, development, and accomplishment?

• Charismatic leadership

• Emotional intelligence

• Developmental consideration

• Intellectual stimulation