COMMON INTERNET PROBLEMS

What will you do if there is no picture on the monitor?

• Check the brightness control, located on your monitor or your keyboard, and make sure it is not set too low.        

       

• Check the connections for the monitor and surge protector, and make sure the surge protector is turned on

• Confirm the computer is turned on.

• All of the above

What is the best thing to do if you still haven't found a solution to your problem?

• Call somebody to help you

          

       

• Consult a computer professional 

• Ignore the problem

• Try to repair the computer again

It is a method of testing a computer hardware device or software program to ensure it is working as it should be.

• Configuration

          

       

• Diagnostic

• Inventory

• Specification

When determining if the problem is related to hardware or software, which of the following is one of the most important questions to ask?

• Does the monitor work?    

          

       

• Is the computer plugged in?

• Have you recently installed any new hardware or software?

• What operating system are you using?

If the mouse pointer is moving intermittently on the screen but has not failed altogether, which of the following troubleshooting steps should you take?      

 

• Check for a conflict with the modem

          

       

• Check its connection to the port.

• Clean the mouse

• Reinstall the drivers.

Look at these statements about Personal Protective Equipment. Which one is NOT true?        

• You must use it as instructed

          

       

• You must pay for any damage or loss

• You must store it correctly when you are not using it

• You must report any damage or loss to your supervisor

What is the likely cause when web pages load slowly?

• The browser is outdated

          

       

• Too many browser extensions

• Internet connection speed issues

• Computer virus

Which of the following can help resolve slow internet speeds during peak hours?

• Replacing the modem

          

       

• Upgrading the internet plan

• Disabling firewall

• Installing more RAM

What is a potential solution for a webpage displaying "404 Not Found" error?

• Clearing browser cookies

          

       

• Checking the URL for typos

• Increasing screen resolution

• Disabling antivirus software

What could be a reason for frequent disconnections from the Wi-Fi network?

• Router overheating

          

       

• Incorrect Wi-Fi password

• Interference from neighboring networks

• Too many devices connected simultaneously