Chapter 2 - Assessment

Determining who the users are and their requirements for satisfaction can help recreation facility managers be aware of problems that need to be corrected or facility needs that are unmet.

• Safety

• Participation

• Modernization

• Satisfaction

An outdated facility can lose customers to new competitors or facilities that have been continually updated.

• Comparison

• Modernization

• Safety

• Efficiency

Benchmarking with the comparative information from other facilities can be valuable tool in influencing administrators to recognize the need to renovate or construct a facility.

• Comparison

• Efficiency

• Safety

• Participation

When building a new facility or updating an existing one, it is necessary to be aware of minimum safety requirements and to consult experts to minimize risk.

• Participation

• Satisfaction

• Safety

• Efficiency

A______consist of people who represent various segments of users and stakeholders. These users are simply asked to share their thoughts on subject related to facility development.

• Surveys

• Focus Groups

• Petitions

• Asset Management

Facility managers should document when materials and equipment are installed and then budget accordingly for when the products or materials need to be replaced.

• Petitions

• Site Visits

• Comment and Opinions

• Asset Management

A common form of creating awareness of the need for a project, especially if the user has an interest or a stake in the facility

• Petitions

• Focus Groups

• Surveys

• History

User and employee dissatisfaction should be carefully reviewed concerns should be addressed in a timely and professional manner.

• Comments

• Surveys

• Petitions

• History

__________ are particularly effective because personal experience and a visual assessment of facility problems or of a state-of-the-art facility is a great way to create insight what needs to be accomplished.

• Surveys

• Focus Groups

• History

• Site Visits

______can be used to obtain comparative information from facilities to similar product.

• Internal Survey

• External Survey