Eva - Making Telephone Calls

A: Air Buzz Company. _________?

B: I would like to talk to Mr. Anton, please.

A: One moment, please. I will put you through to Mr. Anton.

• Can you help me

• How may I help you

• What would you like to order

• How do you do

A: ________?

B: It’s W-I-L-L-I-A-M.

• Could you tell me, please

• Could you help me, please

• Could you call back later, please

• Could you spell your name, please

A: Could you take a message?

B: ________.

• Yes, it’s C-A-T-H-Y.

• Yes, of course. I will get a pen.

• I’ll call back later.

• That’s OK. I’ll hold.

A: I’d like to speak to Mr. Khan, please.

B: Hold on. I will get him.

The underlined word has the same meaning with….

• Wait

• Touch

• Hint

• Bring

A: I’d like to speak to Mr. Charlie.

B: ________?

A: Mr. Thomas Hanks.

• Where are you from

• Who’s calling please

• Will you hold

• What should I do

A: I’m _______ she is in a meeting. Could you call back later?

B: All right, then.

• Regret

• Forget

• Afraid

• Tired

A: Mrs. Isna is out now. _______?

B: OK. Just tell her to call me back later. Thanks.

• Can I give her a message

• Would you like to leave a message

• Would you like to wait until she finished her call

• Could you tell Mrs Isna I rang?

A: Can I speak to Mr. David?

B: I’m sorry. _______.

• He is available now

• But Mr. David is on another line

• I will transfer you to Mr. David.

• He is free at this time

“_______ Mr. Fendi and thank you for calling”.

• Good morning

• Good bye

• How are you

• How’s life

Could you hold on a ________, please? I will put you through to Mrs. Santi.

• Time

• Moment

• Hour

• Buzz