Negative Customer Care

What type of room was originally booked for the Valentines?

• A king-sized bed room

• A single bed room

• A room with two double beds

• A suite

Why did the Valentines want to change their room?

• They wanted a room on a higher floor

• They wanted a room with a better view

• The kids stayed at home, so they wanted a different bed arrangement

• They were unhappy with the service

What floor was the Valentines' room initially on?

• The fourth floor

• The second floor

• The third floor

• The first floor

What type of food does the Romp Tavern serve?

• American

• Chinese

• Italian

• It's not specified

What was the Valentines' solution to the bed situation?

• Cancel the reservation

• Accept the room as is without changes

• Request an extra bed

• Push the two double beds together