ODB Chapter 5

The number of subordinates a manager directly manages.

• Span of control

• The minimum chain of command

• Parkinson’s Law

As the number of levels increases, managers must spend more of their time monitoring and controlling the actions and behaviors of their subordinates and thus create unnecessary work for themselves.

• Span of control

• The minimum chain of command

• Parkinson’s Law

An organization should choose the minimum number of hierarchical levels consistent with its goals and the environment in which it operates.

• Span of control

• The minimum chain of command

• Parkinson’s Law

Which one is the kind of hierarchy whose problems are communication, motivation, and bureaucratic cost?

• Flat organization

• Tall organization

Which one is the principle of bureaucracy?

• A bureaucracy is founded on the concept of rational-legal authority.

• Organizational roles are held on the basis of technical competence, not because of social status, kinship, or heredity.

• A role’s task responsibility and decision-making authority and its relationship to other roles in the organization should be clearly specified.

Which one is the principle of bureaucracy?

• The organization of roles in a bureaucracy is such that each lower office in the hierarchy is under the control and supervision of a higher office.

• Rules, standard operating procedures, and norms should be used to control the behavior and the relationship among roles in an organization.

• Administrative acts, decisions, and rules should be formulated and put in writing.

A system of evaluating subordinates on their ability to achieve specific organizational goals or performance standards and to meet operating budgets.

• Performance management

• Management by Objectives

• Performance appraisal

Which one is the MBO’s Steps?

• Specific goals and objectives are established at each level of the organization.

• Managers and their subordinates together determine the subordinates’ goals.

• Managers and their subordinates periodically review the subordinates’ progress toward meeting goals.

Which one is NOT the characteristics of informal organization?

• informal interactions between people

• an informal social structure

• create by managers

• affects behavior in intended ways

What kind of trends that organization are facing right now?

• empowered workers

• self-managed teams

• contingent or temporary workers

• cross-functional teams