CNA Communication Skills in Healthcare Settings 24

Quiz
•
Other
•
12th Grade
•
Easy
Tracy Booker
Used 16+ times
FREE Resource
40 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Effective communication in healthcare involves:
Speaking loudly to ensure the message is heard
Ignoring nonverbal cues from patients
Active listening and empathy
Using medical jargon to establish authority
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Active listening involves:
Interrupting the speaker to offer advice or solutions
Focusing on personal thoughts and opinions
Providing verbal and nonverbal feedback to show understanding
Avoiding eye contact to minimize distractions
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Empathy in healthcare means:
Disregarding patient's emotions and concerns
Prioritizing tasks over patient interactions
Understanding and sharing patients feelings and experiences
Keeping personal emotions separate from patient interactions
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Clear documentation in healthcare is important because it:
Saves time by omitting irrelevant information
Allows for subjective interpretations of patient encounters
Ensures accurate and comprehensive patient records
Discloses confidential information to unauthorized individuals
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which communication technique is helpful for calming an anxious patient?
Rushing through explanations to minimize their concerns
Offering false reassurances to provide immediate relief
Active listening and acknowledging their fears and concerns
Using complex medical terminology to establish credibility
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Nonverbal communication includes:
Facial expressions, body language and gestures
Speaking loudly and forcefully to convey urgency
Avoiding eye contact to maintain professional boundaries
Using technical terms to demonstrate expertise
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
How can healthcare professionals establish rapport with patients?
Avoiding small talk and personal conversations
Treating patients as tasks rather than individuals
Showing genuine interest, respect and empathy
Using medical jargon to demonstrate expertise
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