TPS Chapter 6

The duration to complete a questionnaire should be maximum ___ mins.

The length of a questionnaire should be less than ___ pages.

The first step in designing a questionnaire is to p___ w___ t_ m____.

"How old are you?" This type of question will require a n______ answer format

I______ f______ from customers usually come in the form of complaints or commendations and may not be accurate as it is not systematic

The fourth step in designing a questionniare is to run a p__ t___.

F_______G________ are commonly used as a market research tool

The purpose of gathering feedback is to i___ o_ p____ a__ s____.

The type of answer format where respondents are asked to rank order the provided statements is known as o___.

Suggestion boxes is useful as it provides an a___ way of assessing quality.