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Calidad
Quiz
•
Education
•
University
•
Practice Problem
•
Hard
yanahi villegas
Used 3+ times
FREE Resource
Enhance your content in a minute
8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Es la propiedad o característica de una cosa o servicio que cumple con las expectativas del consumidor:
Calidad
Servicio
2.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
La calidad es:
Hacer bien las cosas desde la primera vez.
Dar respuesta inmediata a las solicitudes de los clientes.
Aumento de rechazos e incidencias en la prestación del servicio.
Insatisfacción del cliente interno
3.
FILL IN THE BLANK QUESTION
2 mins • 1 pt
La ______________es la perspectiva del productor o la persona que brinda el servicio
4.
FILL IN THE BLANK QUESTION
2 mins • 1 pt
La ______ ______ es el enfoque del consumidor.
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
¿Quién desarrolló el ciclo PDCA (actuar, planear, hacer, verificar)?
Edwards Deming
Joseph Juran
Kaoru Ishikawa
P.Crosby
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Es el diagrama que nos ayuda a realizar un análisis de la organización, encontrando la causa de un problema en su raíz:
Diagrama de Pareto
Diagrama de pescado
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Es el diagrama que nos ayuda a identificar los datos prioritarios a tratar:
Diagrama de Ishikawa
Diagrama de Pareto
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