Products and Services

What are the different types of products?

• Small, Medium, Large

• Consumer products, industrial products, and specialty products

• A, B, C

• Red, Blue, Green

What are the characteristics of services?

• Intangibility, Inseparability, Variability, Perishability

• Tangibility, Separability, Consistency, Durability

• Physical, Visible, Standardized, Long-lasting

• Tangible, Divisible, Uniform, Enduring

How is service quality measured?

• Through customer satisfaction surveys, service performance metrics, and customer feedback.

• By counting the number of employees in the service department

• By measuring the temperature of the office where the service is provided

• By analyzing the company's financial statements

What factors determine service pricing?

• Cost of production, competition, demand, and value provided to the customer

• Weather conditions, customer's mood, and time of day

• Color of the product, size, and weight

• The CEO's salary, the number of employees, and the company's electricity bill

What are some common product features?

• Customer service and warranty

• Price and availability

• Color and design

• Some common product features include durability, ease of use, reliability, and performance.

What are some frequently asked questions when buying a product?

• Inquiries about the product's features, warranty, return policy, and customer reviews.

• Inquiries about the product's color, shape, and size

• Asking for the company's financial statements

• Questions about the product's compatibility with alien technology

Name one example of a tangible product.

• Love

• Cloud

• Car

• Time

Explain one characteristic of intangible services.

• Intangible services are always expensive

• Intangible services do not have a physical form.

• Intangible services have a short lifespan

• Intangible services can be physically touched

How can service providers ensure high service quality?

• By training staff, implementing quality control measures, and seeking feedback from customers

• By cutting costs and reducing quality control measures

• By hiring untrained staff

• By ignoring customer feedback and complaints

What is one important factor to consider when setting product pricing?

• Color of the product

• Cost of production and overhead expenses

• Weather forecast

• Number of employees