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ITIL
Quiz
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Other
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Professional Development
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Practice Problem
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Hard
Jerline Gloria
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27 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Resolution time for P1 Ticket is
2 hours
4 hours
1 hour
3 hours
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Resolution time for P2 Ticket is
4 hours
3 hours
8 hours
10 hours
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Resolution time for P3 Ticket is
24 hours
12 hours
2 days
5 days
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Resolution time for P4 Ticket is
2 days
1 day
3 days
4 days
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Resolution time for P5 Ticket is
7 days
3 days
4 days
5 days
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Response time for P1 Ticket is
5 mins
10 mins
15 mins
20 mins
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Response time for P2 Ticket is
5 mins
10 mins
1 hour
2 hours
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