ITIL

ITIL

Professional Development

27 Qs

quiz-placeholder

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ITIL

ITIL

Assessment

Quiz

Other

Professional Development

Hard

Created by

Jerline Gloria

Used 13+ times

FREE Resource

27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Resolution time for P1 Ticket is

2 hours

4 hours

1 hour

3 hours

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Resolution time for P2 Ticket is

4 hours

3 hours

8 hours

10 hours

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Resolution time for P3 Ticket is

24 hours

12 hours

2 days

5 days

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Resolution time for P4 Ticket is

2 days

1 day

3 days

4 days

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Resolution time for P5 Ticket is

7 days

3 days

4 days

5 days

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Response time for P1 Ticket is

5 mins

10 mins

15 mins

20 mins

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Response time for P2 Ticket is

5 mins

10 mins

1 hour

2 hours

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