Room Service Operations Quiz

Room Service Operations Quiz

University

10 Qs

quiz-placeholder

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Room Service Operations Quiz

Room Service Operations Quiz

Assessment

Quiz

Other

University

Hard

Created by

Maida Gabarda

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the definition of room service?

The provision of spa service in a guest room or suite

The provision of concierge service in a guest room or suite

The provision of laundry service in a guest room or suite

The provision of food and beverage service in a guest room or suite

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why do hotels offer room service to guests?

As an alternative to public dining offering privacy for clients

To increase/maintain reputation

All of the above

To offer a service to clients

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the skills of room service staff?

Discretion, Diplomacy, Perception

Perception, Ability to communicate, Local knowledge

Discretion, Diplomacy, Honesty

Ability to communicate, Local knowledge, Honesty

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the attributes of a room service attendant?

Discretion, Diplomacy, Perception

Perception, Ability to communicate, Local knowledge

Ability to communicate, Local knowledge, Honesty

Discretion, Diplomacy, Honesty

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the types of room service available?

24 hour room service, Meal period service only, Mini Bar

Breakfast only, Tea and Coffee making facilities, Mini Bar

24 hour room service, Breakfast only, Mini Bar

24 hour room service, Breakfast only, Meal period service only

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can a guest order room service?

In-person, Email, Computer system

Phone, Computer system, In-person

Written, Phone, Computer system

Written, Email, Phone

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the attributes of a room service attendant?

Discretion, Diplomacy, Perception

Ability to communicate, Local knowledge, Honesty

Perception, Ability to communicate, Local knowledge

Discretion, Diplomacy, Honesty

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