Which of the options below does not qualify for a money order number search?

• • Not filled out and lost

• • Not filled out and destroyed, and the purchaser does not have any remaining pieces

• Filled out

• Not filled out and destroyed, but the purchaser has some remaining pieces

Which of the options below is required for a purchaser to qualify for a money order number search?

• • Knows the exact location

• Knows the exact date of purchase

• Knows the exact dollar amount

• Knows the serial number

If the purchaser qualifies for the search you should advise the following:

• They may submit a Money Order Search request

• • If MO was destroyed, they must submit the remaining pieces of MO with the request

• • Explain that the process requires 60 days to perform the search

• Explain that search results will be sent via email

• • A valid email address is required on the form to complete the process

If the item is ______ then a photocopy will be sent automatically.

If the item is ______ then a refund is sent with no extra charge. A Money Transfer Reference Number is sent via email. Customer can than go to a MoneyGram location with a valid ID to receive their funds.

If the item is ______ then a letter with this information will be sent.

Inform of the search fee related to one money order is $ ____

Inform of the search fee related to Multiple money orders purchased at the same time $ ____

Inform of the search fee related to Multiple money orders purchased at different times $ ____

• You can always advise them that they could receive the form via mail in 7 to 10 days, and they will need to complete, sign and mail it to the address printed on the form.

• True

• False

Answer explanation

The mail option is an exception and should not be offered unless it is the only option