NPS Workshop

A patient is calling in because their medication shipment has been delayed they received a message to contact us, What call type is this ?

• Order Status

• Silverlink

• Return Our Call

• Outbound

True or False: Asking probing questions and check the notes is all that is required for doing an effective five second sweep ?

• True

• False

The _ Second Sweep was designed to help PSR's effectively take calls and trouble the reason a patient has either returned our call or called in for an order status...

Based on the Picture this an example of what on the patients account ?

This patient is on the line and they want an order status of why their medication is delayed ? Based on the task why has the order not gone out ?

• Task Hold UP

• Download Diversion

• Fulfillment Correction

• Needs a PA

Patient Marge called in and wanted info on her order from January 8th 2024. Based on this part of her profile what is the reason her order did not ship out ?

• Order Shipped

• Duplicated Order

• Order was downloaded but never shipped

• Order was Cancelled

Based on this part of the patients notes. How Much was the Patients Copay amount.

• $25.00

• $3,000.00

• $250.00

• $2500.00

These are all examples of what type of rejection that can hold up an order ?

• ECS rejections

• Download Diversions

• PA tasks

• Misc Tasks

The 5 Second Sweep Consists of What :

Answer explanation

-Verify HIPPA

-Start Your IBC Tracker

-Check the current and recent orders

-Check the Notes/Tasks

-Ask Probing question

Where in SPRx can you find the Memeber ID ?

• Bil Notes

• People Safe

• Insurance Tab