
Quiz Kick Off 2024
Quiz
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Other
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Professional Development
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Medium
Delly Robiarto
Used 2+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apakah yang dimaksud Service Level?
Kecepatan mengangkat telepon dalam waktu 10 detik
Kecepatan mengangkat telepon dalam waktu 20 detik
Kecepatan mengangkat telepon dalam waktu 30 detik
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apakah yang dimaksud Abandon calls?
Telepon terputus pada saat menunggu di jawab oleh CRO
Telepon terputus pada saat sedang interaksi dengan CRO
Telepon berhasil di angkat oleh CRO
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Berapa target Service Level & Abandon tahun 2024?
83% & 3%
84% & 4%
85% & 5%
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apakah yang dimaksud Response Time Email?
Kecepatan dalam menjawab email
Kecepatan dalam melakukan close tiket HEAT
Kecepatan dalam mengangkat telepon
5.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
Target KPI Response Time Email 2024
≥80% dalam waktu 3 jam
≥85% dalam waktu 3 jam
≥90% dalam waktu 3 jam
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apakah yang dimaksud CSAT?
Survey keramahan pelayanan CRO
Survey ketidakpuasan pelayanan CRO
Survey kepuasan pelayanan CRO
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Pada CSAT terdapat penilaian, kecuali:
Sangat Puas
Kecewa
Puas
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