Collections Authentication

Who has the exclusive right to modify the account passcode?

• The Chief Financial Officer, Linda Beam

• Sam Quick

• A System Administrator

• The account owner

What is the system we use to authenticate a caller?

• Telegence

• Snapchat

• Clarify

• Clarifai

Authorized person that can add new services at the store level that is not the account holder precisely?

• RAU (Retail authorized user)

• Account holder

• The CEO

• My manager by performing a manager override

length of a passcode for a business account?

• 4-9 Digits

• 4-8 Digits

• 4-7 Digits

• 4x4 Digits

Length of a passcode for a consumer account?

• 4-8 Digits

• 4-9 Digits

• 4-7 Digits

• 4-10 Digits

Name of the M&P that outlines the process to authenticate consumer accounts.

• No New ACP Enrollments Accepted After February 7, 2024

• Affordable Connectivity Program (ACP) Wind-Down Updates Effective February 8, 2024

• Mobility postpaid account authentication and access policy in Clarify or OPUS

• Routing guidelines for disputes and claims - Consumer Division and Unified Collections

Who is the only person authorized to change a passcode on the account?

• Account holder

• Spouse

• Attorney

• a Judge

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

When is an Auto-passcode assigned to accounts?

• When accounts that do not have a personalized passcode assigned.

• When account has a personalized passcode

• When the account belongs to a celebrity such as Taylor Sweeft

• When the account is tentative and cancelled simultaneously

How many steps do we have to follow for a correct authentication process? 

• 1

• 2

• 3

• 4

Can an unauthenticated caller change, add or delete a passcode? 

• Yes

• No

• Maybe

• Let me ask somebody who can