first quizz

From which tool can I get cancellation number for any customer:

• OM

• OMS

• OSS

If customer is only above 60 years old, CCA will consider him eligble for Door to Door :

• TRUE

• FALSE

IF CST Follow his new subscription order and order activity on WO request CCA will inform CST SLA?

• 1 D

• 48WH

• 1 WD

CCA Can Make SR or TT By choosing …

• Create Service Request

• Change Offerring 

• Query Request

If Line has a problem Connection Cable CCA action will be …?

• Create SR Inf Cst 1WD

• Inf Cst شبكة ارضيه - voice line not copper cannot connect data 

• Create TT Inf Cst 15 WD

SLA for Waiting service (VAS) from 111 or exchange

• On Spot

•  5 WD

Super up to 30 Mb for Package 140 GB Price Including VAT is :

• 141 EGP

• 131 EGP

• 182.40

Installation Visit Fees with VAT … ?

• 75 LE

• 85.5 LE

• Free

Call Back to CRM means that … ?

• Order still processing  

• Order installed and Service is active 

• Cst can receive CPE 

CPE with monthly fees (Rent) is available now for new CST only:

• FALSE

• TRUE