BPO Agent Typing And Knowledge Skills
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•10 Qs
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BPO Agent Typing And Knowledge Skills
Quiz
•
Computers
•
University
•
Medium
Claudette Green
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Type this as is: Collecting Debt
2.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
Type this as is: Product Knowledge
3.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
Type this as is: "Agent"
4.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
Type this as is: Outbound Calls
5.
OPEN ENDED QUESTION
3 mins • 1 pt
What does the term call escalation mean?
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is shortcut key for copy?
Ctrl +C
Ctrl+Copy
Ctrl+V
Ctrl+X
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the shortcut key for paste?
Ctrl +P
Ctrl+V
Ctrl+Pst
Ctrl+X
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