What is the purpose of a standard operating procedure (SOP)?
A+ - 20A - Implement best practice documentation

Passage
•
Computers
•
Professional Development
•
Medium
Brock McKinley
Used 1+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To generate unique ticket IDs
To categorize support cases
To provide step-by-step instructions for tasks
To assign severity levels to incidents
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of an SOP?
Generating a unique ticket ID
Categorizing support cases
Setting up new user accounts
Assigning severity levels to incidents
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main function of a ticketing system?
Managing employee onboarding
Managing requests, incidents, and problems
Managing asset procurement
Managing network topology
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How are tickets categorized in a ticketing system?
Requests, incidents, and problems
Critical, major, and minor
High, medium, and low
New, in progress, and closed
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of asset management?
To manage requests, incidents, and problems
To provide step-by-step instructions for tasks
To identify and inventory hardware and software assets
To categorize support cases
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main goal of change management?
To manage requests, incidents, and problems
To generate unique ticket IDs
To reduce the risk of configuration changes causing service downtime
To provide step-by-step instructions for tasks
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is included in asset documentation?
Purpose of the change and scope of the change
Warranty/support contract and licensing details
User information and device information
Progress notes and problem resolution
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