IB HL chapter 8

What is change management?

• A process of maintaining the status quo

• A process of resisting any form of change

• A process of avoiding change at all costs

• A process of planning, implementing, controlling, and reviewing movement from current state to a new one

Which of the following is an external cause of change?

• Incremental change

• Fear of unknown

• Inertia

• Lack of trust

What is a factor causing resistance to change related to fear?

• Fear of unknown

• Losing something of value

• False beliefs

• Inertia

What is the first key stage in successful change management?

• Give maximum warning of change

• Ensure resources are in place

• New vision & objectives

• Where are we now and why change is necessary

What is Lewin's Force-Field analysis used for?

• To consolidate gains and produce even more change

• To develop a vision & strategy

• To create a sense of urgency for change

• To map the opposing forces within an environment where change is taking place

What is the role of a Project Champion?

• To develop a vision & strategy

• To create a sense of urgency for change

• To explain the benefits of change and support the team putting change into practice

• To resist change and maintain the status quo

What is the first step in force-field analysis?

• Assign an estimated score for each force

• List forces for change on one side and against change on the other side

• Outline the proposal for change

• Insert diagram

What is the purpose of a Project Group?

• To create a sense of urgency for change

• To explain the benefits of change and support the team putting change into practice

• To address a problem that requires input from different specialists

• To resist change and maintain the status quo

What is the second step in promoting change?

• Communicate the vision

• Establish a sense of urgency

• Develop a vision & strategy

• Create an effective project team to lead

What is the final step in promoting change?

• Empower people

• Consolidate gains and produce even more change

• Build change into the culture to make it a natural process

• Generate short term goals that benefit as many people as possible