MM Unit 6 Quiz Study Guide

Match the following vocabulary words to their correct definition.

• Call to Action

• A series of action items for participants to take away from the meeting

• FREE SPACE! Please don't miss this one..

• FREE SPACE - Quizizz makes you have at least 3 options for matching so I am just rambling

• Agenda

• A list of items your meeting is meant to discuss

Match the following types of communication to its correct definition.

• Internal

• Used when speaking to family, friends, or a random person you meet throughout your day. You’ll often use slang and other language that may be less appropriate in more professional settings.

• Formal

• Common in professional settings. You must choose your words carefully, speak clearly, and be precise. Avoid slang and be mindful of your tone.

• Informal

• Happens inside an organization. All exchanges take place among people inside the company. This includes communication with your boss and coworkers.

Match the following types of communication to its correct definition.

• Vertical

• Moves up and down an organizational hierarchy. This includes your boss speaking to you (down) and you reporting to your manager (up).

• External

• Crosses organizational boundaries and involves communication with anyone outside of your organization. This would include speaking with clients and answering customer questions.

• Horizontal

• Communication between peers. It occurs when the people communicating are at the same level within an organization.

Match each type of communication barrier to its correct definition.

• Personal

• People put up these barriers when they have an aversion to hearing particular kinds of information delivered in certain ways.

• Organization

• Involves problems with the language being used

• Semantic

• Rules, regulations, customs, procedures, or expectations that get in the way of clear and effective communication

• Psychological

• Similar to a psychological barrier, but it’s specific to certain people

Betty is preparing a meeting. Which sentence BEST describes how Betty can run an effective meeting?

• Betty should send out the meeting agenda beforehand and make sure to stay on time for each item to be discussed.

• Betty should not pay attention to how long the meeting is - she HAS to cover everything on the agenda.

• Betty's meeting presentation is full of bright colors, jokes, transitions, animations, and fun backgrounds.

• Betty does not need a call to action. She just needs to share the information.