Steps to Superior Customer Service
Quiz
•
Business
•
12th Grade
•
Medium
Jonika Yarborough
Used 2+ times
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer service is the __________ a business takes to please customers.
Research and experimentation
Involvement and enhancements
Marketing and advertising
Management philosophy
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer expectations evolve over time.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The delivery process should take how many days?
One to two business days
Two to three business days
Two to three business days
. Eight to ten business days
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT suggested for promoting customer loyalty?
Greet customers by name
Include loyalty items in the shipping process
Resolve questions and complaints immediately
Use a variety of media for marketing efforts
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employees deserve less respect than customers.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Proper telephone etiquette requires the phone to be answered within how many rings?
Five
Four
Three
Two
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employees are known as __________ customers.
Potential
Happy
Easy
Internal
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