Steps to Superior Customer Service

Steps to Superior Customer Service

12th Grade

10 Qs

quiz-placeholder

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Steps to Superior Customer Service

Steps to Superior Customer Service

Assessment

Quiz

Business

12th Grade

Medium

Created by

Jonika Yarborough

Used 2+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service is the __________ a business takes to please customers.

Research and experimentation

Involvement and enhancements

Marketing and advertising

Management philosophy

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer expectations evolve over time.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The delivery process should take how many days?

One to two business days

Two to three business days

Two to three business days

. Eight to ten business days

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT suggested for promoting customer loyalty?

Greet customers by name

Include loyalty items in the shipping process

Resolve questions and complaints immediately

Use a variety of media for marketing efforts

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Employees deserve less respect than customers.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Proper telephone etiquette requires the phone to be answered within how many rings?

Five

Four

Three

Two

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Employees are known as __________ customers.

Potential

Happy

Easy

Internal

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