SOM Quiz

Pet Grooming and tax filling are examples of which type of services.

• Services Industries and companies

• Services as a Product

• Customer Service

• Derived Service

Service is a ........................... commodity and cannot be inventoried.

• Simultaneity

• Cultural Specificity

• Perishable

• Customer Participation

........................... refers to the relocation of business processes in a different country.

• Offshoring

• Outsourcing

• Near Shoring

• Shoring

"For outsourcing, location can be within or outside the country." this statement is

• True

• False

ATM machine is an example of which service infrastructure.

• Technology-generated service encounter

• Technology-mediated service encounter

• both

• none of the above

The ................... is the customer who mounts a damaging attack when you least expect it.

• Terrorist

• Champion

• Tolerant

• Patient

Which are the following belong to the Services aspects in operations management.​

• Intangible

• 
  Tangible

• Long Response time

• None of the above

An service operations manager is not likely to be involved in

• the identification of customers’ wants and needs

• the design of products and services to satisfy customers’ wants and needs

• the quality of products and services to satisfy customers’ wants and needs

• work scheduling to meet the due dates promised to customers

Prisons, Leisure, and Schools are the examples of which type of services

• Not-for-profit services

• Public services

• Business-to-consumer (B2C) services

• all of the above

Which is not a significant difference between manufacturing and service operations?

• cost per unit

• uniformity of output

• labor content of jobs

• Measurement of productivity