Resolving Conflicts in a Group

What is the definition of conflict?

• To base opinions on fact rather than personal feelings

• The facilitation between compatible parties

• Any situation where incompatible activities, feelings, or intentions occur together

• The judging of a dispute between people by someone who is not involved

We most often find ourselves in conflict with ________.

• people we know well

• strangers

• people we barely know

• anyone

Which of the following are causes of conflicts?

• external circumstances

• internal circumstances

• internal and external circumstances

• pressure

The strategy of walking away or doing nothing to resolve a conflict works best if:

• the issue is unimportant or trivial to you and you will not see the other person again

• the other person is just trying to provoke a fight

• the timing is wrong and a cooling-off period is necessary

• all the above

The strategy of confronting the conflict to resolve it works best if:

• you will not see the other person again

• avoiding the issue will not resolve it and the lingering conflict may lead to resentment, hostility, and/or violence

• The other person is just trying to provoke you

• The issue is unimportant or trivial

Describe the Leader’s role in conflict resolution

• It is a leader’s responsibility to act quickly to remove the people in conflict from the unit in an objective and reasonable manner

• It is a leader’s responsibility to maintain stability in the group by quickly eliminating conflict in an objective and reasonable manner

• It is a leader’s responsibility to remain neutral in conflicts and let the conflicting parties fight it out in a reasonable manner.

• It is a leader’s responsibility to take sides in the conflict to resolve it in an objective and reasonable manner

A group leader is often a catalyst for the interaction of a group and can initiate either harmony or conflict

• true

• false

Which is not a leadership common contribution to conflict?

• Procrastinating

• Negative Remarks

• Keeping everyone informed

• indecision

Which are words/phases that can escalate a conflict?

• never, always, profanity

• . sometime, seems like, I feel

• I think, I wonder, maybe

• what if, perhaps, let's see

Which are words/phases that can de-escalate a conflict?

• never, always, don’t,

• I think, I wonder, maybe

• . don’t, should, can’t

• shouldn’t, unless, profanity