Workplace Communication - A1

From where would you find information about the tasks and responsibilities of your job role? Select two.

• A job description

• A colleague

• The business WHS policy

• Your employee contract

List one appropriate method of workplace electronic correspondence.

• Emails

• Briefing notes

• Message Pad

• Microsoft Office

List two pieces of equipment that could be used to communicate in the workplace.

• Email

• Computers

• Hand-held devices

• Brainstorming

Name an external source that could provide you with information about new technological advances in your industry.

• Suppliers

• Colleagues

• Manager

• Project Team

Name one internal party you could access if you're trying to come up with a new way of completing a task.

• Colleagues

• Suppliers

• Association

• Other similar businesses

Explain the term 'active listening' and how it is used when communicating with others.

Answer explanation

Active listening is the practice of fully focusing on and understanding what others are saying. It is used to enhance communication by showing interest, empathy, and providing feedback.

Why is it important to treat all members of your team with respect and courtesy?

• So that you can all become friends

• It shows you value their opinions and are willing to cooperate with them

• So that they'll help you do tasks that you don't enjoy

Select three basic strategies that could be used to overcome language barriers.

• Take them to a cafe and speak indoors

• Use hand gestures and non-verbal cues

• Use diagrams and pictures

• Ask for the answer

• Use an interpreter

When conversing with someone from a different cultural background to yours, as well as choosing your words carefully, what else should you consider?

• The time of day

• The relationship you share

• How loud you speak

• The non-verbal gestures and body language you use

Behaviour in the workplace at all times should be consistent with:

• Organisational requirements

• Legislative requirements

• Social protocols

• All of the above