English for Service (EFS) Middle Test 2022/2023

What do you have to do when you talk in the telephone?

• Speak loudly

• Use a high tone

• Don’t listen the caller too much

• Be polite

Which one of the greeting by phone is the most formal one?

• Good afternoon, Heaven Restaurant, David’s speaking, how may I help you?

• Hi, good morning

• Hello good morning, can I help you?

• Hello, this is Mandy, can I help you?

What is one of the telephone operator’s job?

• Serve the food for the guest

• Fix the telephone in the room

• Bring the laundry of the hotel guest

• Answer the incoming calls

Which one is not the expression used to ask for the spelling?

• could you spell your last name, Sir?

• how do you spell that, Sir?

• could you please spell your name, Sir?

• may I repeat your full name, Sir?

What will you say when you want to ask the guest to hold the line?

• could you hold me please

• wait, Sir

• may I hold your telephone, Sir?

• Would you mind holding for just a moment?

What is a table reservation?

• A table order in the furniture store

• The book of a room

• A request of concert ticket

• A table request of a customer in the restaurant in a particular time.

What is the expression to ask the guest phone number?

• May I know your room number, Sir?

• May I know your telephone number, Sir?

• Do you have a telephone, Sir?

• What is your account number, madam?

What kind of food that is made by baking?

• Pizza

• Steak

• Soup

• Fried chicken

What will you say when you want to present the menu list to the guest?

• Would you like something to drink,Sir?

• May I take the menu list, Sir?

• Excuse me, madam. This is your special fried rice

• Excuse me, Sir. This is our menu for today.

What expression is not suitable too use when taking the order?

• Are you ready to order now, Sir?

• Would you like to order now, madam?

• May I take your plate, Sir?

• May I take your food order now, sir?