Performance and Constructive Feedback Review - Dr. Heeter

What are the Benefits of feedback? SATA

• Reinforce good performance

• Poor performance corrected

• Softens blow of corrective feedback

• Provide steps for improvement

• Encourage self-reflection

Which of the following are performance appraisal systems? SATA

• Absolute systems

• PLUS Model Systems

• Relative Systems

• Markula Center Systems

• Outcome Oriented Systems

T/F: The most common performance appraisal system is the Relative System.

• True

• False

Match the following for performance appraisal systems

• Relative Systems

•  Does not rate employees/learners on basis of predetermined criteria
  - Rate employees/learners in comparison to employees/learners
  - Limits some biases which may be present in absolute systems

  - Do not generate feedback to employee on how to improve

• Absolute Systems

• -Focused on evaluating end results instead of behaviors
  - Must set individual goals for each employee and track their achievement of these
  - Goals may not be the same for everyone -> inequity in evaluation
  

• Outcome Oriented Systems

• - Most common
  -Require rater to indicate whether employee/learner is meeting a set of predetermined criteria
  for performance
  -Scale/index typically used

Organize these options into the right categories

Groups:

(a) Absolute Appraisal Systems

,

(b) Relative appraisal systems

,

(c) Outcome oriented appraisal systems

• Alternation ranking

• behaviorally anchored rating scales

• Paired comparisons

• Critical incident

• 360 degree feedback

• Graphic rating

• Forced distribution

• forced choice

• Essay

• Checklist

• Work standards approach

• Management by objective

Poor performance appraisal systems can lead to: SATA

• lower job satisfaction

• Higher job satisfaction

• Lower organizational commitment

• Higher retention rates

• higher quit intentions

Organize these options into the right categories

Groups:

(a) Feedback

,

(b) Evaluation

• Planned

• Reflective of overall performance

• Judgement of individual’s successful
  achievement of goals

• Formative

• timely

• Assesses a specific task or skill

• Guides individual toward achievement
  of specific goal

• Should reference feedback given during
  rotation

• neutral

• spontaneous or planned

• summative

• informal

T/F: Effective feedback crushes employee confidence.

• True

• False

T/F: Feedback should be spaced out and not close to when the activity/behavior has happened.

• True

• False

T/F: Effective feedback should be regular and frequent to reinforce positive behaviors, and prevent poor performance from becoming a habit.

• True

• False